FAQs


How do I care for my jewelry?

While our jewelry is long-lasting and durable, it is important, nevertheless, to keep it looking as good as new.  Make sure to remove your jewelry prior to bathing and avoid contact with perfumes, moisturizers and beauty products.  In addition, we recommend storing your pieces inside our custom satin pouch and box provided with every order.

What is your return and exchange policy?

At this time and for sanitary reasons, all of our jewelry is final sale.

Each element is inspected prior to it being packaged for delivery.  We test all the clasps, closures and earring backings of the jewelry to ensure they are working properly. To further protect your jewelry, each element is wiped with a jewelry cloth, packaged in a clear bag to avoid contact with other elements, then placed in a custom satin pouch within our custom jewelry box.

Why was my order canceled?
Your order may have been canceled due to stock availability. During extremely busy periods, it may be possible to purchase an item that has recently sold out. We apologize for any inconvenience this may cause. If you paid via credit card, your card will not be charged.

What currency are your products listed in? 

Our products are listed in USD. As much as we would love to charge in our home currency (CAD), our banking institution mandates we charge in USD for transaction fluency. Rest assured we are working on this!

Do you ship internationally?
YES!
However, any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.
How long does shipping take?
Please allow for 2-4 business days for orders to be processed before your items are shipped. 
 
Why is my package delayed?

Amid this global pandemic, postal services are experiencing delays.  We appreciate your patience & understanding as we work on getting your order to you as soon as possible.

 Note that processing times may take longer during the holiday season and specific sales and promotions